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CUSTOMER SERVICE AGENTS WANTED URGENTLY

Permanent Customer Service Jobs in Durban

Industry: Customer Service
Job Type: Permanent
Work Experience: 1 To 2 Years
Province: KwaZulu-Natal
City: Durban
Address: 356 SMITH STREET DURBAN
Ad ID: 182050
Introduction
We are looking for a vibrant, people orientated, goal driven and computer literate individual to join our customer service department.

Duties & Responsibilities
The purpose of the role is to provide support to our Burgess Plumbing customers. Help our customers with enquiries, follow up logged calls, capture invoices, filing, dealing with customer complaints and be flexible for standby duties:

• Deliver timeous communication to the customer

• Ensuring that you have a good understanding of clients’ requirements

• Grow customer service engagement with our customers

• Monitors trending customer issues to develop proactive measures

• Remains relevant on the latest technical and business knowledge in all assigned applications, as well as support processes and procedures

Desired Experience & Qualification


• Ability to identify and adapt to the customers style of communication

• At least 1 year experience in customer service environment

• Matric is mandatory



Essential:

• Ability to adhere to a structured work schedule

• Able to handle difficult conversations without negatively impacting the customer

• Adhere to escalation protocols within customer support

• Exceptional writing and communication skills

• Requires strong problem solving

• Customer interaction must professional

• Written and verbal communication skills







Package & Remuneration
Market related.
TO APPLY EMAIL UR CV TO US OR CALL/WHATSAPP +27783432175

MGI LOGISTICS

Joined: Jun 22, 2023
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